Last Modified: March 10, 2025

At Mari Support Services Limited (“we,” “us,” or “Mari Support Services”), your privacy is of utmost importance to us. This Privacy Policy (the “Policy”) outlines how we collect, use, store, and protect your personal information when you use our website and services. By using our website, you agree to the practices described in this policy. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws.

1. Information we collect

We may collect the following types of personal information:

  • Personal Identification Information. Name, email address, phone number, postal address, and date of birth.
  • Employment Information. Resume, job history, qualifications, skills, references, and employment preferences (for job seekers).
  • Company Information. Business name, contact details, job descriptions, and requirements (for care providers).
  • Website Usage Information. IP address, browser type, operating system, pages visited, time spent on pages, and other analytical data.
  • Communication Data. Messages, inquiries, feedback, or documentation you send us, such as emails or online forms.
  • Consent Records. Details of any consents you have provided to us, including marketing preferences.

2. How we use your information

We use the information we collect for the following purposes:

  • Service Delivery. To match job seekers with suitable roles and care providers with qualified staff.
  • Communication. To respond to inquiries, provide updates on applications, and deliver information relevant to your interactions with us.
  • Marketing. To send newsletters, promotional materials, and service updates (only if you have opted in).
  • Legal Compliance. To comply with regulatory and legal obligations, including fraud prevention.
  • Website Improvement. To analyse website usage and improve user experience.
  • Customer Support. To address and resolve any concerns, queries, or disputes.

We ensure that all data processing activities are lawful, fair, and transparent, adhering to GDPR principles.

3. How we protect your information

We take data security seriously and implement the following measures to protect your personal information:

  • Encryption. All sensitive data is encrypted during transmission (e.g., using SSL technology) and storage.
  • Access Controls. Restricted access to personal data, ensuring only authorised personnel can view or process it.
  • Regular Monitoring. Our systems are monitored for vulnerabilities and breaches, with regular updates and audits to strengthen security.
  • Data Minimisation. We collect and retain only the data necessary for our services.
  • Training. Staff members handling personal data receive regular data protection training to ensure compliance with GDPR.

In the event of a data breach, we will notify affected individuals and the relevant authorities as required by law.

4. Sharing your information

We respect your privacy and will not sell, trade, or rent your personal information. However, we may share your information in the following cases:

  • Service Providers. Trusted third parties who assist us in delivering our services, such as payroll services, background checks, or IT support. These providers are required to protect your data and use it solely for the services they provide to us.
  • Legal Authorities. If required by law, court order, or regulatory obligations, or to protect our rights, safety, or property.
  • Care Providers or Employers. Job seeker information shared with prospective employers as part of the recruitment process (with your consent).
  • Professional Advisors. Accountants, auditors, lawyers, or insurers where necessary to support our operations.

All third parties are required to process your information in compliance with GDPR and under strict confidentiality agreements.

5. Your rights

Under GDPR, you have the following rights regarding your personal information:

  • Access. Request access to the data we hold about you and obtain a copy of it.
  • Correction. Correct inaccurate or incomplete information.
  • Deletion. Request deletion of your personal data, subject to legal retention requirements.
  • Restriction. Restrict the processing of your data in certain circumstances.
  • Portability. Receive your data in a commonly used, machine-readable format and transfer it to another data controller.
  • Objection. Object to data processing activities, including direct marketing and automated decision-making.
  • Withdrawal of Consent. Withdraw any consent you have given us for processing your data, where applicable.

To exercise these rights, please contact us at info@marisupportservices.co.uk. We will respond within one month of receiving your request and may request proof of identity to ensure your privacy.

6. Cookies and tracking technologies

Our website uses cookies to enhance your browsing experience and gather information about how you interact with our site. Cookies may include:

  • Essential Cookies. Necessary for website functionality and security.
  • Analytical Cookies. Track usage patterns to help us improve our services and website performance.
  • Preference Cookies. Store your preferences, such as language settings, for a personalised experience.
  • Third-Party Cookies. Used for integrations with external platforms, such as social media sharing tools.

You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.

7. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices, policies, or content of these third-party sites. We encourage you to review their privacy policies before providing any personal data, as this policy does not apply to external platforms.

8. Data retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Specific retention periods include:

  • Job Seekers. Personal data will be retained for up to 24 months unless you request its deletion or extend your profile.
  • Care Providers. Data will be retained for the duration of our business relationship and as required by legal obligations.
  • Website Data. Analytical data will be retained for up to 12 months to improve website performance.

Once the retention period expires, we securely delete or anonymise the data.

9. International data transfers

If your data is transferred outside the UK or European Economic Area (EEA), we will ensure it is protected by appropriate safeguards, such as:

  • Standard Contractual Clauses. Agreements that provide a legal framework for transferring data.
  • Adequacy Decisions. Transfers to countries with data protection laws deemed adequate by the UK or EU.
  • Binding Corporate Rules. Internal policies adopted by multinational organisations.

You will be informed of any such transfers and the safeguards in place.

10. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated policy will be posted on this page with the revised effective date. We encourage you to review it regularly

11. Contact us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Mari Support Services Limited
Suit 6 C1 Coalport House Stafford Court
Stafford Park 1, Telford
United Kingdom, TF3 3BD
info@marisupportservices.co.uk
Call us: +44 7459 177758

We are committed to resolving your concerns promptly and transparently.